Refund policy

Non-Returnable Items

Perishable products such as coffee, cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, the packaging must not have been opened. You’ll also need the digital payment receipt for proof of purchase.

Refunds 
We do not issue refunds for any reason. If there is an issue or damage during shipping, please take photos and contact us by email with as much detail as possible so we can evaluate the issue and make it right. Please send this info with attachments to info@thecoffeebitch.com